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General information

At Knox Private Hospital, our patient’s care and comfort is of paramount importance.

Please take time to read through the Knox Private Hospital patient information, as it has been developed to ensure your admission and stay is comfortable, and that your discharge from hospital meets your expectations.

Please find below a guide to help you find your way around the hospital grounds.

Arriving on time to the hospital is essential.

On arrival please visit our main reception where your admission will be finalised, staff will direct you through the hospital.

Rooms

Knox Private Hospital offers a range of shared and private rooms. Private rooms are subject to availability. If the type of room preferred is not immediately available, every effort will be made to move you to your desired accommodation as soon as possible.

Our facilities include:

  • Private and shared accommodation
  • En-suite bathrooms
  • Nurse call handset at each bed
  • Personal televisions
  • Direct dial bedside phones
  • Free local calls
  • Hudsons Café.

  • Electrical Appliances

    For safety reasons, all electrical appliances brought into hospital require testing by the maintenance team, prior to them being used within the hospital.

    Meals

    Knox Private Hospital aims to provide you with a selection of appetising meals to provide the appropriate nourishment to aid recovery.

    Special dietary requests can be met if required and a dietician is available upon referral from your doctor.

    Please note that it is only possible to provide an estimate of the eventual hospital costs, as the surgical or medical services may change during your stay following further examination.

    The extent of these changes depends on the type of procedure, the services that are provided to you during your stay in hospital and the level of insurance cover you have.

    Methods of payment accepted are credit card (surcharge fees apply), EFTPOS and cash only.

    Knox Private Hospital does not accept personal cheques as payment.

    Our Day Procedure Unit contributes to the provision of support and expert care to patients who are undergoing a wide variety of minor surgical or medical procedures or diagnostic tests.

    The unit is specifically for patients who do not require an extended stay in our hospital, usually enabling them to return home shortly after their procedure.

    Discharge

    Discharge time from hospital is between 9.00am and 9.30am daily.

    Please arrange for your carer to collect you from the hospital by 9.30am. Alternatively, reception staff can arrange a taxi for you if required.

    It is very likely that your bed has been booked for another patient so adherence to discharge times is critical.

    Before you go

    Before you leave hospital, make sure that you or your carer:

    • Know what further care you require at home
    • Collect medication that will be required
    • Know when and where your follow-up appointments are
    • Collect any x-rays or imaging tests performed
    • Finalise your account.

    It is important that you report to reception before leaving the hospital to ensure that you are discharged from our system and to finalise your account.

    In the majority of cases the hospital will claim directly to your health fund.

    You will be required to pay any amounts not covered by your health insurance fund and for claims that are rejected by health funds, at the time of discharge.

    Transport Home

    For the first 24 hours after any procedure it is important that you:

    • Do not drive a car
    • Do not drink alcohol
    • Do not remain on your own (unless approved by your specialist)
    • Do not make complex or legal decisions.

    We advise that you should be in the company of a responsible adult for 24 hours after a procedure and you must have somebody escort you home from the hospital.

    Your safety is of paramount importance to us therefore we ask that you take some simple measures to assist us.

    • Sleepwear should be at knee length
    • Robe should be at knee length
    • Comfortable daywear should be trip hazard free
    • Slippers, socks and shoes should be non-slip and flat.

    As this is a very personal and individual consideration, Knox Private Hospital encourages you to advise staff of any requirements you may have.

    We can arrange for your preferred pastoral visitor to visit you at your request in the hospital.

    Please discuss you requirement with the Unit Manager of your ward.

    The hospital has a computerised patient information system and your account is maintained as your stay progresses.

    At the end of your stay with us you will need to see a discharge clerk on the Ground Floor to finalise any outstanding charges you may have incurred during your stay.

    Please note that medical, allied health, radiology, pathology and pharmacy will be billed separately by the relevant provider, after your stay.

    Hospital Fees

    Hospital Staff at the front office are available to discuss the hospital fee structure and patient accounts. They can be contacted on extension 7044 on Monday to Sunday from 8.00am to 8.00pm.

    An estimate of your hospital expenses will be provided to you prior to admission. Please note that it is only possible to provide an estimate of the eventual hospital costs, as the surgical or medical services may change during the patient’s stay following further examination. The extent of these changes depends on the type of procedure and the services provided to the patient during their stay and the level of insurance cover they have.

    Methods of payment accepted are credit card (fees apply), EFTPOS and cash only.

    Knox Private Hospital does not accept personal cheques as payment.

    Patients with Private Health Insurance

    Knox Private Hospital is recognised by all major health funds. Please discuss your hospitalisation with your health fund if you are in any doubt as to what benefits may apply, or ask to speak to admissions or discharge clerk. If you have health insurance, it is important for you to check the following with your health insurance fund:

    • Your insurance covers the cost of the procedure/operation and accommodation
    • If you will need to pay an excess as your health fund may only pay for part of the account
    • You are fully insured for the required treatment.

    You should also contact your health fund if:

    • You have been with the health fund for less than a year
    • Your condition, or any symptoms of your condition, existed before joining the fund
    • You have changed the level of cover or fund.

    You will receive separate invoices for these services:

    • Your doctor or specialist who's fees will be billed separately
    • Allied Health practitioners who may bill separately
    • If for any reason your health insurance fund rejects your hospital claim, you will be liable for the full cost of hospitalisation.

    Maternity Patients

    It is important that you advise your health insurance fund of the birth of your baby, particularly if they are required to be admitted to the Special Care Nursery.

    Failure to do so will result in costs for the treatment of your baby being paid in full at the time of discharge.

    Patients with Worker’s Compensation or Motor Accident Insurance Cover

    It is the patient’s responsibility to provide details of their claim and approval to their doctor prior to a booking being made.

    You also need to ensure that the hospital is supplied with a letter from the respective body accepting liability for your admission.

    If you do not supply the hospital with proof that the claim has been accepted by the relevant third party, full payment will be required at the time of your admission.

    Work Cover and TAC patients are only covered for hospitalisation in shared accommodation.

    Admission or access to any of the services offered at Knox Private Hospital is available via referral.

    Your local GP, physician, surgeon or allied health professional will be able to assist you with obtaining a referral to a private specialist who is accredited at the hospital and who can organise your admission or enrolment into a program.

    During your stay you will be under the direct care of this private specialist who will from time to time be assisted by other accredited private specialists or hospital staff.

    Once your admission has been arranged you will be given an admission pack to be completed and returned to the hospital at least 48 hours prior to your admission, where possible.

    Alternatively you can register online through our Patient eAdmissions Registration

    The staff of our pre-admission clinic will contact you prior to your admission to discuss your procedure, what time to arrive, what items to bring with you and fasting requirements. They will also answer any questions you may have about your stay with us.

    Knox Private Hospital advises that you write down any questions you may have in advance and that you also document any useful information you receive regarding your procedure or stay in hospital.

    In some instances, your doctor will book you in at short notice. It is important that you contact the pre-admission clinic advising us of your admission details relating to your hospital stay. It is also important to confirm your admission prior to your stay.


    Please find below contact details for confirmation.


    Patient registration
    Contact 03 9210 7257
    Hours of operation: 9.00am to 5.00pm, Monday to Friday

    Day procedures
    Contact nursing pre-admission clinic on 03 9210 7237.
    Hours of operation: 9.00am to 3.00pm, Monday to Friday

    Procedures requiring an overnight stay
    Contact pre-admission clinic on 03 9210 7924.
    Hours of operation: 8.30am to 3.00pm, Monday to Friday

    Any other queries
    Contact front office on 03 9210 7000.

    In the interests of healthcare and patient comfort, smoking is not permitted anywhere in the hospital building or grounds.

    Knox Private Hospital is committed to providing a safe, healthy environment for patients, visitors, doctors and staff.

    Knox Private Hospital is totally smoke free which means that smoking is not be permitted in any building or outdoor area within the boundaries of any hospital campus and there are no areas designated for smoking. It is expected that all patients, visitors, staff, contractors and tenants respect and comply with Knox Private Hospital’s smoke free policy by not smoking while on the premises.

    Why is Knox Private Hospital smoke free?

    • The Hospital is a workplace and as such the organisation is legally obliged to provide a safe working environment for staff.
    • A smoke free environment encourages and supports smokers in their effort to quit.
    • Passive smoking, or breathing in the smoke of others, is harmful to the health of non-smokers. It is particularly harmful to children and those who are ill.
    • A smoke free environment will reduce litter and decrease the risk of fire at the Hospital.

    Knox Private Hospital has a DVA Liaison Officer on staff.

    If you are a DVA patient and have any enquiries regarding your hospital care, please notify your nurse.

    Arrangements can then be made for our DVA Liaison Officer to speak with you.

    Knox Private Hospital has been awarded Preferred Provider (Tier 1) status for most procedures. Gold Card DVA patients will be admitted without an estimate of a patient’s hospital expenses.

    Please bring the following paperwork with you for admission:

    • Name and contact details for your next of kin and a second contact person
    • Name and contact details of your general practitioner
    • Medicare Card
    • Department of Veteran’s Affairs Card
    • Pension Card
    • Healthcare Card
    • Private Health Insurance Membership Card
    • Safety Net Card
    • Pharmacy Entitlement Card
    • Drivers licence or accepted identification
    • Workcover or Transport Accident Commission insurance details
    • Any letters from your doctor
    • Relevant x-Rays
    • Health history
    • All medication you are currently taking (in original packaging)
    • Cardiac Card and/or book
    • Blood Group Card.

    Please also bring the following personal items for your stay:

    • Toiletries (including toothbrush, toothpaste, lotion, deodorant, soap, shampoo and conditioner, comb or hair brush, lip balm)
    • Short sleeve sleepwear*
    • Robe*
    • Comfortable day wear
    • Slippers & shoes*
    • Glasses or physical aids
    • A small amount of cash for incidentals
    • Book, MP3 player, radio etc.
    • Children are encouraged to bring a toy for comfort

    * Refer to Falls Prevention below

    Please leave all jewellery and valuables at home as Knox Private Hospital does not take responsibility for personal items.

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